Software maintenance is a process of modifying software once it’s deployed on a production server. Maintaining software is not any less important than development itself.
Why should you spend money on software maintenance as you already paid for the development? Maintenance and support keep your software up and running all the time and help adapt to the new upgrades needed.
Software maintenance is perhaps the last part of the Software Development lifecycle and the purpose is clear, keep the software updated, error-free, boost system performance, and work efficiency.
Crafting a new piece of software and launching it into the real world is an exciting step for any Software Technology Company but a lot goes into the development and launch of a software product. However, any great software is one which ‘adapts’ to the changing times. Utilization of the right software maintenance techniques and strategies is what keeps any software running for a long period of time.
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Technology is changing at the speed of light, the same is true for software. Keep up with the market changes and demands.
A type of maintenance that addresses the errors and bugs within the software application impacting various parts of the software. This may include design, logic, and code. Such corrections are highlighted normally in the bug report.
When the environment of the software changes, adaptive software maintenance comes into play. Even small changes in the operating system like, hardware, software dependencies, cloud storage, all are dealt with adaptive maintenance.
Making changes and adaptations in software keep preventive maintenance in check let the software work for a longer period of time. This type of service includes code optimization, and updating the documentation whenever needed.
Focuses on the evolution of the system requirements and features. Perfective maintenance works both ways for the existing software that is, adding features for enhancing user experience and removing features that aren’t functional.
Software support services refine and improve applications or solutions, eliminate bugs/errors and ensure the best possible experience for all users. Custom software maintenance on the other hand, essentially adds a tailored and personalized aspect, designed for a specific use case.
Ongoing maintenance includes custom software pricing, maintenance teams during continual improvement, and refinement of software applications.
Correction of errors, performance boost, improved opportunities for a changing environment, removing obsolete functions are some core needs for software maintenance.
The request for change, for instance, adding new functionality or feature, is made.
Once all change requests are made, they are assigned with the status and description.
Identify system/s getting affected by the change request, make an estimate of the resources needed, and analyze change benefits.
Scheduling of the software release is planned, setting realistic timelines.
Design, code, and testing of additional features/changes for implementation.
Software is released after regression testing. Documentation, training, hardware changes and data conversion are considered.
For a reliable and stable software performance on mobile and desktop, continuous testing and maintenance can’t be ignored. Many enterprises or businesses think once the software is released, the development is done and they don’t think further.
Keep your entire software ecosystem running fast and smoothly in a cohesive environment. Software in most cases isn’t built independently or as a singular application. Preventive maintenance is used to avoid crashing, freezing, and other technical problems.
Technical support and assistance on how the customer should interact with the software. The help desk is responsible for providing all necessary guidance whenever asked for. Taking tickets, resolving issues, answering queries, etc. Hence all the information and support related to the built software.
Operational support enables end-user to monitor, control, analyze and manage system issues. The main goal is to support software in a production environment. Ensure that the software is running properly and that the network is available and monitored.
Maintenance of packaged software developed for sale to the general public. Although it’s low-cost compared to custom software and offers quick deployment, maintenance won’t be extensive, but can’t be sidelined. All stakeholders must have a lifecycle-wide view of maintenance costs and benefits.
Long-term or lifetime maintenance of large and complex software helps it from degrading as proceeds to adapt to new changes. Optimizing the code and upgrading the documentation is a continuous process, which makes the training easy as well for future software maintenance.
It’s a practice of monitoring the health and performance of the website. Often times A/B testing identifies the troubling areas, why users are not engaging or retaining on the website etc. Sort of metrics can be calculated and then addressed in the design and development of a website.
For an informed software support system consulting assessment, weighing the pros and cons can help. Let’s see why anyone needs software consultation.
For the past 7 years, Code Ninja has been a reliable software maintenance and support partner. From introducing new features and tweaking existing functionality to data security, our clients rely on us.
We take full responsibility for your code by not letting it break at any point in time. Regular monitoring, fixing application performance issues, and resolving configuration and account administration issues.
Regular reporting and bug-fixing with a proactive approach, won’t let you worry about downtimes. Rather, businesses can focus on their other core operations.
Long-term collaboration means fewer transition periods and also fewer integration phases and well-aware of the working routines of the maintenance system.
We don’t start randomly, preparing a feasibility report based on the ROI of supported software and assessment on how to improve the results of our support services.
Constantly nurturing the software product and enhancing its functionality is achieved through software maintenance. However, there are a few things you should consider:
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Maintenance and support is a broad activity which starts as soon as the development is complete. There are various challenges like upgrading old systems without losing data, changes made in the software left undocumented, cause conflicts in the future.
Software support covers fixing broken code or errors/bugs with a reactive approach of development whereas software maintenance works on a proactive approach where risk is eliminated beforehand. This keeps the software from breaking and unusual user experience instances.
There are multiple causes or we can say challenges of software maintenance and support. Lack of code traceability, inadequate code commenting, obsolete legacy systems, data breaches, modified program testing, problem understanding, choosing the wrong business model for sourcing maintenance services, and even more.
Depending upon the requirements of each and every project, services vary. However, software support services may encircle software releases, proactive and reactive on-site / off-site services, custom software support or custom infrastructure support.
Software maintenance modifies, and updates software applications. Once the development part is done, there comes the maintenance and support. For optimal performance of a software, maintenance and support can correct faults, improve design and do much more.
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