CodeNinja provides real-time, 24/7 long-term managed Magento Support Services. We offer support and maintenance for cloud, on-premises, and hybrid infrastructures through our to-the-point 3-tiered service offering. Launching an online Magento store doesn’t mean it’ll grow automatically without any security risks. You need a support infrastructure in place for optimal operations around the clock.
Is your Adobe Commerce (Magento) Store too slow? Are you losing traffic and sales because of poor store performance? We at Code Ninja take pride to be your one-stop digital commerce pitstop from where you can refuel (revamp) your website and ask for repairs (constant support). When it comes to Magento technical support, we have Magento 2 trained and certified solution partners who can solve all Magento support issues in no time.
Take a deep breath and relax – when we commit to Magento support of your store, you don’t have to worry any further about downtime and poor navigation experience.
Information collection helps in troubleshooting problems.
Weak or compromised areas
Project managers, QA engineers as needed
Based on deep analysis of requirements
Boost performance and optimization
Debugging in custom app functionality
Our top-of-the-line Magento developers identify, target and remove bugs/ issues causing hinderance in Magento store optimal performance.
More than just coding, we go beyond so that we collectively achieve success. Adobe Commerce (Magento) support services do not only comprise security and monitoring but rather offer full-fledged support where if your website isn’t converting or bringing in more sales, we can let that happen, fast. For over 7 years, we’ve been supporting our customers’ stores, making sure they’re working to their fullest.
Whether it is a small task of adding a security patch or wanting an upgrade to Magento 2 or some enhancements regarding features with your Magento store, we have made flexible pricing plans. Once you ask for a free consultation, we guide you through each one of them. We love to solve your digital commerce roadblocks by providing exceptional client experience and building a solid personal relationship.
Often clients come burning since they face store shutdown or traffic going down drastically. Well, we gauge every possible resource to dig into the problem and then rescue it. Within a given project scope, we take responsibility for the services we offer. With our ‘ongoing Magento support service’ retailers can rely on our way of dealing with store monitoring and restoration.
We make the client team comfortable with the technologies being used in making a Magento solution happen. While configuring the Magento application in line with the business goals, we do provide an easy learning curve so that dependability could be lessened and emergency situations dealt with then and there. Further, resolving workflow challenges often appear in complex eCommerce solutions.
Submit a request and we ‘ll get in touch within a day
Yes, we do offer support packages based on the requirements of the project. Although there are different models of pricing but in the case of Magento support ‘package pricing’ is the most used.
Although we do take into consideration hourly and project-based pricing models as sometimes clients just want a ‘one-time’ resolution for the problem at hand.
Yes, it is part of the support service we provide. We don’t charge just for the sake of it until our client gets value out of it. Since regular store backup is necessary for protecting any organization’s data from theft or data loss. We always follow safety precautions or protocols, so that precious company data remain intact.
Yes, you can. You can always upgrade and downgrade depending upon your business needs. Some of the highlights of the maintenance services include Magento upgrades, we keep the platform latest by updating it with latest versions of Magento. Magento optimization is another important pointers where a Magento store is optimized so much so that its performance and UX improves 2x times, storefronts and real-time catering of emergency issues.’
No. Version upgrades are not part of the support hours we offer. Since version upgrades include features upgrades and we can always customize and upgrade if a client asks for them. Although substantial security upgrades in every new version of the Magento make it irresistible ‘to risk’ your multibillion-dollar business. Minimizes the risk of hack, cyber-attacks and simply put unstable ecommerce Magento store.
Also, we remain open towards upgrading the support hours depending upon the client requirements.
Code Ninja has an in-house team of experts with various years of experience. Whereas if you hire freelancers, they don’t pay heed to your site performance and are rather more concerned with the number of hours they’ll be charging. Also, no matter how much resources we allocate to your store, they will never offer solutions by staying considerate about your business goals.
With dedicated Magento support team, a Magento store usually get a regular audit and in-depth testing encircling Magento extensions working, third party integrations (if working properly), and custom apps integrated or custom modules built by the development team. Compatibility and unit tastings done manually and with automation tools. All practices for detection of bugs, errors, internal and external site conflicts on a regular basis.
Furthermore, prompt audits and testing at regular intervals or scheduled times keep your business from suffering unexpected downtime or traffic loss. We examine the potential downtime issues while your website is unavailable, however, we try our best not to reach such a position where you have to wait for website to get live again. Site monitoring and audits keep businesses away from emergency support situations.
Once we find out issues or identify weak areas, we send notifications along with resolutions immediately.
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