Consider a user who is trying to book a flight. When it comes to booking flights, the method of interaction with AI assistants can significantly influence user experience. In a text-based interaction, the user might type a query like, "Show me flights from New York to London." The AI assistant then responds with a long list of options, detailing departure times, prices, and layovers—all in plain text. This method can be overwhelming, requiring the user to sift through information to find the best option. 

Now, imagine the same flight booking process presented through visually appealing components that your users may already be familiar with. Each card displays a flight option with an eye-catching image of the destination, key details like departure and arrival times, and a prominent price tag. Users can easily compare options at a glance and make decisions with a simple click of a button. This article explores the limitations of text-based interactions and advocates for a shift toward more intuitive, visually engaging interfaces that enhance user experience and streamline actions.  

• Cognitive Load

Text-based interactions often require users to read and interpret information, which can increase cognitive load. When presented with a long list of flight options in text format, users must sift through details such as departure times, prices, and layovers, which can be overwhelming and time-consuming. 

• Lack of Visual Context

Text lacks visual context that can help users make quicker decisions. Important details, such as flight duration or amenities, may not stand out in a text format. Users may miss critical information that could influence their choices. 

• Slower Decision-Making

Interacting with AI assistants through text often involves typing commands or questions, which can slow down the decision-making process. For example, users may need to type out specific queries to find the best flight options, rather than simply clicking on a visually presented choice. 

• Enhanced User Engagement

Visual interfaces can significantly enhance user engagement. By presenting information and next actions in a visually appealing format, users can quickly scan and compare choices. Images of destinations, icons for amenities, and color-coded price indicators can make the experience more enjoyable and informative. 

• Streamlined Actions

With visual elements, booking a flight becomes as simple as clicking a button. Instead of typing out commands or selecting options through text, users can interact with visually distinct buttons and cards. This not only speeds up the booking process but also reduces the likelihood of errors. 

• Improved Information Retention

Visual representations of information can improve retention and recall. Users are more likely to remember flight details presented in a visually engaging way compared to a long list of text. This can lead to better-informed decisions and increased satisfaction with the booking process. 

Healthcare AI Assistant

One notable example is a healthcare AI assistant that integrates medical-specific UI components. This assistant features patient records, symptom checkers, and treatment guidelines, allowing healthcare professionals to access critical information quickly and efficiently. The tailored interface not only improves usability but also enhances patient care by providing timely access to relevant data. 

Financial AI Assistant

In the financial sector, an AI assistant designed for investment professionals includes features such as real-time market data, portfolio management tools, and budgeting interfaces. By focusing on the specific needs of financial users, this assistant helps streamline decision-making processes and improve overall financial management. 

The current reliance on text-based interactions with AI assistants presents limitations that can hinder user experience, especially in tasks requiring quick decisions, such as flight bookings. By shifting toward visually engaging interfaces, such as HTML cards, we can enhance user engagement, streamline actions, and improve information retention. As we embrace these advancements, the future of AI assistant interactions promises to be more intuitive, efficient, and enjoyable, ultimately leading to greater user satisfaction and adoption. 

In a world where convenience and speed are paramount, it is time to rethink how we interact with AI assistants and embrace the power of visual engagement. 

CodeNinja is a leading technology solutions provider driven by its mission to democratize technological innovation by harnessing the power of AI to shape a more equitable future. For over a decade, we’ve helped hundreds of clients across various industries to innovate faster, remain relevant, and build better products and services. Our team of 200+ professionals spread across 5 locations serving 15+ countries, is dedicated to accelerating digital empowerment. CodeNinja, provides transformational consulting, enterprise cloud services, outsourcing services, and software development for a broad range of industries. https://codeninjaconsulting.com/

Transitioning from text-based to graphical interfaces may seem like natural progression at the outset—but the fact that we are here in just a short span of time is truly remarkable and is a signal to the next wave of adoption. This leap in technology is likely to usher in the next stage of machine and human interaction, transforming customer experience while setting new benchmarks in accessibility and efficiency. 

At CodeNinja we believe in harnessing the power of hybrid intelligence to build domain-tuned, situational products and services that empower our partners to provide immersive customer experiences. Our experts build unified data frameworks engineering meaningful Ai to accelerate product development and scale organizational capabilities enabling AI readiness, tailored in accordance with your business goals. Visit our website for more information on our AI services.